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Support and guidance

MORPHO.AI Help Centre & FAQ

Clear references for preparing analyses, understanding your results and managing your personal or professional workspace.

Where to start

The most useful topics

Photos and preparation quality

Prepare images and permissions before an analysis.

  • Soft light and an unobstructed face
  • Consent saved separately

Understanding results

Find an overview, products, gestures and a placement map.

  • Priorities before product choices
  • Results kept in history

Professional workspace

Organise authorised records and assigned employee work.

  • A workspace can bring together several members
  • Every access depends on its role

Plans and subscription

Choose a plan suited to your practice and team.

  • Analysis limits shown in the plan
  • Prices depend on the available currency

Frequently asked questions

The essential answers

The answers below reflect how MORPHO.AI currently works.

Are photos mandatory?

You can create an account and prepare a draft without photos. They are only needed for an analysis that uses them.

Why must permission be confirmed?

Explicit permission is requested before an analysis uses the relevant person’s photos. You can withdraw it from the record whenever needed.

How long does an analysis take?

Duration depends on the photos, questionnaire answers and current processing. The application shows the analysis state while it runs.

How do I read a result?

The result is organised into an overview, products, gestures, a placement map and detailed advice. These sections explain the intention before application.

How do video tutorials work?

A video tutorial presents the gestures and advice from a saved result. It uses a credit separate from analyses. Included or add-on credits are shown in the plan and workspace billing.

Can I work with employees?

Yes, with a suitable professional plan. The workspace owner invites employees and assigns the records they can access.

What happens when the analysis limit is reached?

Existing results remain available to view. New analyses are limited by the plan rules and any configured grace period.

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